Refund & Reshipment Policy
Thank you for shopping with us. We aim to provide the best service and fast delivery for all customers worldwide.
Shipping Locations
We currently ship:
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From Malaysia to Worldwide (Standard delivery: 5–7 days)
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From our 3rd-party shipping centers in:
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UK
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USA
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UAE
We will ship your order from the nearest location depending on your country to ensure faster delivery.
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Reshipment Policy
We will reship your order for free in the following cases:
✅ Wrong Product Received
If you receive the wrong item, we will reship the correct product at no extra cost.
✅ Order Stuck in Customs
If your package is stuck in customs and cannot be delivered, we will reship your order again.
❌ Lost or Not Delivered
If your order is lost or not delivered within the expected time, we will reship a new package.
Return & Refund Policy
If you want to return your product:
How to Return
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You must send the product back to our warehouse in Malaysia.
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The product must be unused, unopened, and in its original packaging.
Refund
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Once we receive the returned product in Malaysia, we will process a full refund.
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Refunds will be issued to your original payment method.
Note
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Shipping fees are non-refundable.
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Reshipments are free only for valid issues as mentioned above.
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For any questions, please contact our support team.