Return Policy

At Etumax.my, our primary focus is ensuring the pristine delivery of our customers' ordered products, devoid of any defects. Our commitment lies in providing an exceptional level of service to guarantee your absolute contentment. We firmly believe in your right to thoroughly examine your product and, if needed, request a replacement.

Fostering content and positive relationships with our customers is our steadfast dedication.

Should any issues arise, kindly notify us within 7 days of your purchase. If the product sustains physical damage upon delivery or fails to meet your requirements during use, please promptly contact us at +60165092254

Essential Considerations Prior to Requesting a Return or Exchange

Upon acknowledgment of your request by our customer service, customers are required to return the item to our head office.
Customers must use a traceable delivery method, such as a courier or registered post, at their own expense, to return the item to our address.
Our replacement policy applies in the following situations:

Receiving an incorrect product.
Receiving a defective product or one that doesn’t meet your needs.
For a successful replacement process, please inform us within the stipulated time frame.
None of the items, including the product itself, should be defaced or marked in any manner.

Additional Notes to Keep in Mind

We provide a 7-day quality assurance window for our products. Following inspection by the Etumax.my team, replacements may take a few days after the return is received.